Twilio
Real phone numbers, PSTN access, and SIP routing
Runory
The field service operating system for the Agent era.
CRM, Sales, Voice Intake, and FSM unified in one adaptive operating system for service businesses.
Mature use cases can often launch in 1–2 weeks.
Guided scenarioReal Runory data model · no live workspace writes
Runory FSMExternal Agent example
“Schedule tomorrow’s urgent HVAC visit with the right technician.”
1Business context
2Action card
3Execution receipt
Urgentwo-acme-hvac-urgent
Acme HVAC emergency repair
Acme HQ · San Francisco
SLA due
Tomorrow · 17:00
Service required
HVAC
Service region
San Francisco Bay Area
Technician context
HVACDPBest match
David Park
Available · San Francisco Bay Area · HVAC, Electrical, Plumbing
MGRequired skill not found
Maria Garcia
Busy · San Francisco Bay Area · Network, Server Hardware, Cabling
JWDifferent region
James Wilson
Available · New York Metro · Refrigeration, Kitchen Equipment
Runory will evaluate the work order, every eligible technician, and the existing schedule.
This guided proof mirrors current Runory entities, permissions, conflict behavior, and named Commands. It does not call an LLM or MCP server.
One complete service platform
From the first conversation to completed service.
01
Voice & SMS Intake
02
CRM Pack
03
Sales Pack
04
FSM Pack
05
Payment & Retention
Running in production
Voice intake
Real calls come in. Work orders and appointments come out.
Our live stack uses Twilio for real phone numbers and PSTN access, Retell AI for real-time conversation and tool calling, and Runory for business execution.
See the Voice ArchitectureRetell AI
Real-time speech, dialogue, and tool calling
Runory
Customer matching, work orders, appointments, and follow-up
Operating model
Agents provide intelligence. Runory makes the business run safely.
Runory is not another closed AI application. It is the governed operating layer between external Agents and real business execution.
01
Business user
Express goals, rules, and priorities
02
External Super Agent
Understand, plan, and initiate work
03
Runory Runtime
Validate, authorize, execute, and audit
04
Business outcomes
Leads, quotes, work orders, schedules, and payments
Built for the Agent era
Your Agent understands the work. Runory makes it run safely.
Configure
Adapt fields, forms, roles, workflows, and reports.
Operate
Create records, assign work, update status, and coordinate teams.
Schedule
Run recurring checks, reminders, and conditional actions.
Control
Keep every action within business rules and permissions.
Every role in the service business
One shared business record, role-specific experiences.
Intake & service
Identify customers, capture demand, confirm urgency, and create business records.
Sales & advisors
Move follow-up, inspection, quote, approval, and contract work forward.
Dispatch & operations
Coordinate people, time, territory, priority, and service capacity.
Field teams
Complete tasks, forms, evidence, changes, and closeout from mobile.
Managers
See operating rhythm, exceptions, conversion, delivery, and business outcomes.
External Agents
Configure, operate, schedule, and automate within governed boundaries.
Business outcomes
Less fragmentation. More completed work.
From faster intake to more disciplined delivery, Runory creates value by reducing fragmented systems, duplicate entry, and uncontrolled handoffs.
Capture more demand
Turn calls, messages, and web requests into structured leads and work.
Move faster
Reduce handoffs between intake, sales, scheduling, and field execution.
Reduce admin work
Let teams and Agents operate one shared business record instead of duplicate tools.
Keep control
Apply permissions, validation, confirmation, and audit to every important action.
Omnichannel Intake
Phone, voice, SMS, web, and manual intake become structured business work.
Three Core Packs
CRM, Sales, and FSM work together without stitching together multiple systems.
External Super Agents
Use Codex, ChatGPT, Claude, Cursor, Trae, or compatible enterprise Agents.
Governed Execution
Permissions, validation, confirmation, audit, and rollback where supported.
Focused pilot
Make one priority workflow run first, then expand with confidence.
Choose one measurable CRM, sales, intake, or FSM workflow and validate the data, roles, rules, and execution loop in 1–2 weeks.
The missing layer for enterprise AI
Less Agent overhead. More trustworthy business execution.
Runory lets external Agents call stable business capabilities instead of repeatedly reconstructing software, while permissions, contracts, transactions, audit, and recovery protect real operations.
Agent Efficiency
Target order-of-magnitude lower execution overhead
Use capability discovery, named commands, structured results, and metadata configuration to reduce context loading, code generation, testing, and repair.
Explore the efficiency modelGoverned Runtime
Trusted, stable, enterprise-grade Agent operations
Every operation enters one identity, permission, validation, transaction, approval, audit, and rollback path.
Explore the governed runtime